We are Magic Tree of Music Pty Ltd (ACN 609 038 968) (“Magic Tree of Music”), and this is our Delivery Policy. 

Magic Tree of Music makes deliveries in both Australia and Worldwide. 

  1. DELIVERY METHOD

    If all fees have been received in full by Magic Tree of Music, we shall dispatch the products for delivery in accordance with your shipping details provided at check-out. An email confirmation of such dispatchment shall be sent to your nominated email address. 

    Magic Tree of Music uses Australia Post as our carrier to deliver its products. All deliveries are sent via regular post. 

    Magic Tree of Music may offer other methods and/or options for delivery from time to time.

  2. DELIVERY COSTS

    Delivery fees vary depending on the location selected during check-out.

  3. DELIVERY TIMES & DELAYS

    You acknowledge that the impacts of COVID-19 may cause delivery delays. Magic Tree of Music does not make any guarantees relating to delivery timeframes.  

    Magic Tree of Music will use its reasonable efforts to meet delivery expectations however, to the fullest extent permitted by law, Magic Tree of Music shall not be liable for any loss or damage arising from any delayed delivery caused by our carrier or by factors outside of our reasonable control, including but not limited to any delay caused by an incorrect delivery address provided at check-out. 

    Notwithstanding the above, in the event you fail to receive your product within thirty (30) days of receiving the dispatchment confirmation email, you may contact Magic Tree of Music to notify us of such failure. Magic Tree of Music, in its sole discretion, may then use its reasonable endeavours to dispatch a replacement product. 

  4. RISK

    Upon delivery of the product to your nominated address, all risk in such product passes to you. For the avoidance of doubt, Magic Tree of Music shall not be liable to you for any loss, damage, or destruction of any product once that product has been delivered. 

    For the avoidance of doubt, Magic Tree of Music shall not be liable for any lost products, stolen products, or damage to products if you grant our carriers with the ‘authority to leave’ your parcel at an unattended address. 

  5. INTERNATIONAL SHIPPING 

    Magic Tree of Music offers delivery to the following countries: Australia, New Zealand, the United States of America, Canada, the United Kingdom and Singapore.

    It is your responsibility to check that country’s local customs regulations. Magic Tree of Music will not be liable for any loss or damage resulting from any import restrictions that may prevent the delivery of your products. 

    As Magic Tree of Music is an Australian Company, we will charge you fees in Australian dollars. You agree that if you place an order to be deliver internationally, the fees are subject to that country duties, customs charges, taxes, levies and/or other fees payable; and/or the exchange rate applied by the payment method used at check out. You are solely responsible for the direct payment of all fees.